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Jay Love

Jay Love
A 30+ veteran of the nonprofit software industry, Jay Love co-founded Bloomerang in 2012. Prior to Bloomerang, he was the CEO and Co-Founder of eTapestry for 11 years, which at the time was the leading SaaS technology company serving the charity sector. Jay and his team grew the company to more than 10,000 nonprofit clients, charting a decade of record growth. Prior to starting eTapestry, Jay served 14 years as President and CEO of Master Software Corporation. MSC provided a widely used family of database products for the non-profit sector called Fund-Master. He currently serves on the board of the Center on Philanthropy at Indiana University and is the past AFP Ethics Committee Chairman. Jay is also the author of Stay Together: How to Encourage a Lifetime of Donor Loyalty.

Posts from Jay Love

01
How to Choose the Right Donor Database: Ultimate Guide
02
Effective Donor Management: 7 Best Practices for Nonprofits
03
30 Best Practices to Optimize Your Nonprofit Donation Page
04
How to Buy Fundraising Software That Lasts: Essential Guide
05
15 Top Online Fundraising Platforms to Ramp Up Donations
06
The 9 Best Nonprofit CRM Solutions (Updated for 2023)
07
19 Incredibly Easy Online Fundraising Ideas and Expert Tips
08
The Essential Nonprofit Annual Report Template & Full Guide
09
7 Essential Steps for Planning a Sports Event Fundraiser
10
17 Top Volunteer Management Software Options for Nonprofits
11
23 Best Volunteer Appreciation Gifts to Show Your Gratitude
12
How to Promote an Event on Instagram to Boost Attendance
13
How to Start a Volunteer Program: 12 Steps for Success
14
The Smart Nonprofit’s Guide to Volunteer Management
15
The Ultimate Nonprofit Event Planning Checklist for Success
16
8 Tips for Managing Your Nonprofit’s Memorial Donations
17
9 Best Volunteer Apps to Simplify Program Management
18
Festival Volunteers: FAQs & 14 Essential Roles and Duties
19
How to Write a Memorial Donation Family Notification Letter
20
20 Volunteer Statistics Every Nonprofit Should Know
21
9 Proven Volunteer Retention Strategies for Nonprofits
22
Volunteer Surveys: Tips and Best Questions to Ask
23
Peer-to-Peer Fundraising: The Ultimate Guide for Success
24
7 Tips for Clear and Consistent Volunteer Communication
25
The Complete Step-by-Step Festival Planning Guide for Nonprofits
26
How to Create a Volunteer Recruitment Plan: 5 Strategies
27
Creating a Monthly Giving Program: Tips for Nonprofits
28
Major Donors: Who Are They And Where Do You Find Them?
29
Send a Successful Annual Appeal: Tips and Strategies
30
The Ultimate Guide To Year-End Giving For Nonprofits
31
How To Develop A Successful Nonprofit Fundraising Strategy
32
10 Ways To Find New Donors For Your Nonprofit Organization​
33
The Ultimate Donor Engagement Guide + Top Strategies
34
Free Fundraising Software: Is It Worth It? Pros & Cons
35
Donor Stewardship: Expert Tips To Build Strong Relationships
36
What Could Cause The Biggest Impact On Funding Your Mission In 2021?
37
10 Ways to Damage Donor Trust
38
Springtime Is Decision-Making Time For Many Nonprofits
39
3 Important Reasons To Review Your Nonprofit’s Bylaws
40
What is Your Nonprofit's 'Return on Mission?'
41
20 Donor Engagement Signals That Get Missed Often
42
Why Your Donor Database Is Your Nonprofit’s Greatest Asset
43
Altruism Meets Capitalism: The Plight of GiftWorks Customers
44
What Nonprofits Can Learn From For-Profit Customer Satisfaction Surveys
45
8 Ways To Make Your Nonprofit A Great Place To Work At
46
The Overhead Myth Revisited
47
Pros and Cons of Donor Database User Permission Security
48
Fundraising Trends Come and Go, But Major Gifts Remain
49
The 2 Types of Special Fundraising Events and Why They Matter
50
What the Nike+ FuelBand Can Teach Us About Donor Engagement
51
6 Tech Tools Nonprofits Should Migrate to the Cloud
52
Why You Should Use Your Nonprofit CRM Like a Sales CRM
53
Fundraising Success Stories | Examples & Tips to Learn From
54
"Is Your Organization Outgrowing eTapestry?"
55
Donor Segmentation | Comprehensive Guide + Tips For Success
56
A Tribute To Simone Joyaux
57
Hybrid Events: The Best of Both Worlds for Nonprofits
58
25+ Engaging Virtual Fundraising Ideas For Nonprofits
59
What's The Impact of Improving First-Time Donor Retention?
60
Capital Campaigns: A Guide to Raise More for Your Nonprofit
61
The Top 10 New Year’s Resolutions For Professional Fundraisers
62
4 Things You Need To Know About The 2019 3rd Quarter FEP Report
63
Five Key Takeaways From The 2019 Donor Advised Funds Report
64
5 Key Takeaways From The Q2 2019 Fundraising Effectiveness Project Report
65
5 Key Takeaways from the 2019 Giving USA Report
66
Introducing The Fundraising Standard - Proper Professional Fundraising Training For Every New Fundraiser in North America
67
7 Ways to Keep the Saddest Situation from Happening in the Nonprofit Sector
68
Your 5 “Must Know” Takeaways from the 4th Quarter 2018 FEP Report
69
The K.I.S.S. Method For Donor Retention Is Best For Most Nonprofits
70
Which Stakeholder Is Most Important Is Always Shown By Your Actions
71
New Research Underscores the Importance of Major Gift Fundraising
72
Donor-Centricity: It's Not Just For Donors
73
One Simple Method To Increase The Results Of Your Next Direct Mail Appeal
74
Why Isn't Donor Retention Rate As Important As Customer Retention?
75
Love Them Or Hate Them, But Don't Ignore Donor Advised Funds
76
The Two Best Methods To Avoid A Downfall In Your Nonprofit’s Annual Fundraising
77
20 Answers That Will Change Your Charity’s Donor Communications Forever
78
NOW Is The Time To Prepare For Your Year-End Appeal Acknowledgement Process
79
Thoughts On "12 Reasons Why You Should Gracefully Resign From A Nonprofit Board"
80
A Tribute To A Fundraising Legend and Mentor, Jerry Panas
81
5 Myths Busted On Why Charitable Giving With Wills and Trusts Is Difficult
82
26 Questions Every Nonprofit Should Ask Their Crowdfunding Provider
83
12 Things More Important Than Features When Purchasing a Donor Database
84
Introducing AFP’s Fundraising Principles and Practice Education Course
85
Considering a Capital Campaign? You Need A Toolkit!
86
4 Takeaways from the Q4 2017 Fundraising Effectiveness Project Report
87
The 8 Key Findings of “The Wake Up Call” Nonprofit Leadership Report
88
Study Shows Higher Levels Of Charitable Giving Among People Of Color
89
The Nonprofit Sustainability Field Manual
90
Is It Time To Rethink The Age Old Fundraising Pledge Form?
91
5 Key Reasons Every Nonprofit Board Member Should Donate In January
92
The 2 Most Ignored Major Gifts In The Nonprofit World
93
The Key Secret To Recruiting The Best Nonprofit Board Members
94
33 Things Nonprofit Boards Can Discuss (When No Strategic Plan Is In Place)
95
One Simple Exercise Led To The Best Nonprofit Board Meeting Ever
96
5 Concrete Ways To Improve Nonprofit Financial Health
97
NCOA: The Easiest Way To Improve Fundraising Results
98
How Donor Advised Funds Encourage Philanthropic Goals
99
Donor Advised Funds Can Be Every Nonprofit’s Friend
100
New Tax Law Further Underscores the Importance of Donor Relationship Building
101
When Seeking Foundation Grants, Nonprofits Must Prove Their Sustainability
102
When #GivingTuesday And Donor-Advised Funds Collide
103
3 Reasons Why Donor Retention Trumps New Donor Acquisition
104
Here Are the Top Fundraising Cities for 8 Nonprofit Cause Types
105
9 Reasons to Attend BloomCon 2018 In Phoenix
106
A Donor-Advised Fund Horror Story, From the Donor's Perspective
107
Fundraisers: Be Different to Rise Above the #GivingTuesday Noise
108
3 Takeaways from the 2017 Nonprofit Employment Practices Survey
109
Just How Important Is A Donor’s Second Gift?
110
4 Sneaky-Good Questions To Ask Prospective Board Members
111
Want to Report on Impact to Donors? Start With Common Results!
112
10 Reasons Why Bloomerang is Coming to Canada!
113
Why A Chief Relationship Officer For Bloomerang?
114
3 Reasons to Stop Putting Off the Creation of a Nonprofit Communications Plan
115
4 Takeaways from the 2017 Fundraising Effectiveness Project (FEP) Report
116
The Single Most Important Step Of A Successful Fundraising Event
117
The Only 4 Good Reasons For Organizing a Fundraising Event
118
4 Ways Nonprofit Board Members Can Prevent Abuse Before It Happens
119
Can 1.8 Million U.S. Nonprofits Sustain Themselves?
120
Memorial and Tribute Donors Can Be Retained (With Some Help)
121
6 Reasons Why Most Fundraisers Don’t Know Their Donor Retention Rate
122
Major Donors and Angel Investors Ask These Same 6 Key Questions
123
4 Easy Steps To Nonprofit Leadership Succession Planning
124
Fundraising Mentoring: A Lost Art?
125
Stay Together - How to Encourage a Lifetime of Donor Loyalty
126
Why Every Fundraiser Should Have a Sustainability Scorecard
127
How One Nonprofit Increased Donor Lifetime Value by 50%!
128
The Dilemma Regarding Measuring Outcomes Every Nonprofit Faces
129
2 Takeaways from the 2016 High Net Worth Philanthropy Report
130
Prospect Research Was Meant for These 3 Donor Types
131
3 Ways Avoid Annoying Existing Donors on #GivingTuesday
132
4 Takeaways from the AFP 2016 State Of The Sector Report
133
5 Outcomes Questions Every Nonprofit Should Have An Answer To
134
The Looming Importance of Measuring & Reporting Fundraising Outcomes
135
Donor Advised Funds: A Wake Up Call For Fundraisers
136
Project Completion Reporting: A Perfect Example Of Donor Stewardship
137
In Memory of Tom Suddes: Philanthropy Icon, Mentor, Friend
138
What 19th Century Medicine Can Teach Us About Fundraising Strategy
139
#GivingTuesday: Should You Embrace It Or Not?
140
8 Major Donor Love Lessons from BMW
141
Lifetime Value: Your Donor Acquisition Strategy Secret Weapon
142
And the Single Most Important Fundraising Metric Is...
143
5 Prospect Research Indicators Of A Potential Major Gift
144
How to Select the Best Nonprofit Board Members
145
6 Things The Olympics And Fundraising Have In Common
146
An Easy Way to Ease New Board Members Into Fundraising
147
15 Tried and True Rules for Direct Mail From A Legend
148
An Introduction to Nonprofit Communications Segmenting
149
5 Takeaways From The 2016 Giving USA Report
150
10 Ways To Make Sure Donor Retention Is Everyone’s Job
151
It's Time for the Nonprofit Sector to Embrace Scientific Research
152
5 Takeways From the “Giving To Women and Girls” Report
153
7 Features Every Donor Database Must Have
154
Why Nonprofit Boards Can't Ignore Low Donor Retention
155
7 Advantages of Cloud-Based Donor Management Software
156
Why Bloomerang Doesn't Use Bloomerang
157
6 Takeaways from the 2016 Fundraising Effectiveness Project Report
158
3 Ways We Can Raise Charitable Giving as a % of GDP
159
The Power of Offline, Low-Tech Personalized Donor Communications
160
3 Thoughts on the 2016 AFP International Fundraising Conference
161
5 Takeaways From The 2016 Nonprofit Communications Trends Report
162
8 Must-Do's During the AFP International Fundraising Conference
163
4 Takeaways From New IRS Charitable Contribution Data
164
13 Characteristics Of An Outstanding Fundraising Conference
165
Why Donor Experience Eats Donor Satisfaction for Lunch
166
Want to Improve Fundraising Results? Invest In Training!
167
4 Key Insights From The 2016 Philanthropy Outlook
168
The Surprising Link Between Employee and Donor Retention
169
The State of Donor Retention in One Image
170
New Study Shows Donor Retention Rates Are In Decline
171
4 Reasons Tax Time Should Equate To Legacy Giving Time For Your Nonprofit
172
6 Guiding Principles For Nonprofit Executive Directors
173
How To Use Donor Identity To Aid In Retention
174
See How One Nonprofit Communicates Donation Impact
175
Why Collaboration Is Essential To Transitional Philanthropy
176
The Nonprofit Sector Needs To Learn How To Fail, Faster
177
7 Facts About The Nonprofit Sector You May Not Have Known
178
Donor Advised Funds: 8 Things Fundraisers Should Know
179
Try Friendraising To Create Donor Relationships That Last
180
10 Considerations Before Running A Text-To-Donate Campaign
181
The Single Simplest Way To Improve Fundraising Results Is...
182
Mentoring: An Overlooked Path To Fundraising Expertise
183
5 Reasons Why Every Nonprofit CEO/ED Should Blog
184
4 Experts Who Are Modernizing Fundraising Best Practices
185
6 Easy Steps To Nonprofit Board Recruitment
186
An Introduction To Balanced Scorecards For Nonprofits
187
6 Surprising Attributes of Extraordinary Major Gift Officers
188
Benefit Corporation Vs. Certified B Corp In Plain English
189
7 Attributes of a Great Fundraiser
190
10 Ways To Rock Your First P2P Fundraising Campaign
191
9 Reasons Why Peer-to-Peer Fundraising Is So Effective
192
Donor Passion: The Highest Form Of Engagement
193
Major Gift Fundraisers: You Are In Sales (And That's Okay)
194
Every Nonprofit Organization Needs A Flag To Raise
195
4 Reasons Why More Nonprofits Should Consolidate
196
5 Reasons Charitable Giving Will Never Exceed 2% of GDP
197
Does Your Nonprofit’s Signature Event Have To Be A Gala?
198
5 Reasons Why Nonprofits Need Incubators Too
199
8 Attributes Of An Outstanding Nonprofit Board Chairman
200
How Do Giving Habits Impact Donor Lifetime Value?
201
Why Fundraising Is A High-Stakes Game of Musical Chairs
202
What Fundraisers Can Learn From An Intensive Care Unit
203
8 Steps To Spring Cleaning Your Donor Database
204
5 Ways Organizational Culture Impacts Fundraising
205
The Most Important Metric Major Gift Fundraisers Should Track
206
New Report Gives Positive Outlook For Philanthropy In 2015/16
207
A Thorough Orientation = A High-Performing Nonprofit Board
208
The Magic of Human Connectors in Fundraising
209
Should Hundreds Of New Nonprofits Be Created Each Year?
210
21 Ways To Make Donors Your Valentine
211
The 6 Characteristics of a Well-Run Nonprofit
212
Donor Retention: It's Not Just A Problem In The United States
213
The Top Email KPIs for Nonprofit Communicators
214
Former Board Members: A Nonprofit's Most Underutilized Asset
215
4 Questions To Ask About Your Fundraising Team Chemistry
216
[NEW DATA] Donor Retention Is On The Rise!
217
6 Reasons Why You Must Attend BloomCon
218
Is Your Website Getting in the Way of Online Donations?
219
Your Year-End Appeal Thank You Letter Is Just As Important
220
It Is Time To Change The Perception of Fundraisers
221
Why All Nonprofits Should Embrace #GivingTuesday
222
7 Segments for Your Best Year-End Fundraising Appeal Ever!
223
4 Ways To Make Your Next Board Retreat A Major Success
224
12 Cliffs Notes for Improving Donor Retention
225
The 7 Key Drivers of Donor Commitment
226
4 Donor Retention Experts You Need To Know
227
10 Challenges Every Fundraiser Must Make to Themselves
228
5 Ways To Get Your Nonprofit's Online Content Seen
229
5 Ways to Excite (and Keep!) New Online Donors
230
Can Crowdfunding Ever Sustain a Nonprofit?
231
The First (And Most Important!) Step in Planned Giving
232
Stop Telling Donors About Your Nonprofit
233
The Impact of Visually Sharing Your Nonprofit’s Impact
234
How The Indiana Basketball Hall of Fame Raised $1M In Year 1
235
8 Characteristics Of An Outstanding Board Member
236
How To Make Google Love Your Nonprofit Website
237
Take Our Major Gift Fundraising Aptitude Quiz
238
Stewardship: The Bedrock Of Growing Major Gift Prospects
239
Stop Fundraising, Start Relationship-Building
240
Why Your Development Department Needs Its Own Mission Statement
241
Avoid a Nonprofit 'Culture of Martyrdom' at All Costs
242
Study Shows a Bright Future for the Next Generation of Philanthropists
243
How Employee Culture Impacts Philanthropy
244
8 Takeaways from the 2014 AFP International Conference on Fundraising
245
Confessions of a Nonprofit Board Member - 7 Dos and Don'ts
246
How A Fundraising Prospect Profile Can Facilitate Data Management
247
The Secret to Securing Monthly Recurring Donors
248
10 Things Your Nonprofit Mission Statement Must Do
249
4 Reasons Why Your Next Executive Director Must Embrace Fundraising
250
Proper Data Migration: The Key To Fundraising Success
251
3 Things To Look Out For During Donor Management Software Demos
252
What American Idol Can Teach Us About Fundraising
253
Ethics: the First Step to Fundraising Success
254
5 Ways To Improve New Donor Retention
255
Your Year-End Fundraising Appeal Succeeded - Now What?
256
The 5 Key Elements of Effective Fundraising Software
257
[GUIDE] Your Nonprofit’s First Strategic Plan
258
Do Premiums Work Against Fundraising?
259
Follow the Donor Bill of Rights for Donor Retention Success
260
The Economic Impact of the Nonprofit Sector
261
5 Steps to Successful Nonprofit Staff Hiring
262
The Power of Statistically Valid Fundraising Outcomes
263
Today’s Donor Expects Measurable Fundraising Outcomes
264
5 Reasons Why NPO Boards & Executives are Reluctant to Innovate
265
Gift Acknowledgements: Nothing Beats a Handwritten Note
266
When Free Fundraising Software Isn't Really Free
267
9 Proven and Time-Tested Guiding Principles of Fundraising
268
Turn First-Time Donors Into Repeat Donors - Nonprofit 911 Webinar
269
The 4 Thank You Letters Every Fundraiser Needs To Use
270
Thank You Letters: the Springboard of Donor Retention
271
The Importance of Legacy Giving to the Donor Relationship
272
Why Nonprofit Software Built for the Long Term is Best for Customers
273
2 Reasons Why You Should Dump Your Nonprofit Board Executive Committee
274
Stop Treating Your Database of Non-Donors Like a Security Blanket
275
Summer Vacation and Major Gift Solicitations
276
Independence Day Applies To Your Fundraising Software CRM, Too
277
The Most Important Statement in the Nonprofit World in the Last Decade
278
The Immense Power of Partnerships in the Nonprofit World
279
Halfway Through the Year: How Are Your Fundraising Efforts Faring?
280
5 Strategic Board Questions to Improve Mission Quality
281
The Most Common Fundraising Challenge We Hear About
282
3 Ways to Improve Donor Retention
283
Does Peer-to-Peer Fundraising Mean "One and Done?"
284
The Importance of Donor Communications
285
Why Volunteering and Board Membership Should Go Hand in Hand
286
The Advantages of Being An AFP Member
287
Why Adding Tons of Features to Fundraising Software Results in Disaster
288
Boston Strong
289
The Pure Joy of Being Part of the Nonprofit World
290
How New Donor Communication Plans Can Improve Donor Retention
291
What Florida Gulf Coast University Can Teach Us About Fundraising
292
Donor Engagement Measurement Can Dramatically Influence Retention
293
The Magic of Retaining a Donor Communication Expert
294
5 Ways to Make the Most of Your AFP National Conference Experience
295
20 Keys To A Successful Nonprofit CRM User Group Conference
296
A Surprise Mix of Fundraising, the Super Bowl and Neighborhood Development
297
Why I Love the Nonprofit Sector
298
Innovation and Fundraising Should Not be Strangers
299
Should Fundraising Software Be Created Like A Wikipedia Article?
300
A Few Thoughts on Volunteerism and the World Giving Index Results
301
5 Lessons Learned While Chairing a Capital Campaign
302
The 10 Biggest Myths When Purchasing Fundraising Software
303
Why are Less Features and More Ease of Use Radical with Fundraising Software?
304
Fundraising Software is Now Nonprofit CRM
305
5 Reasons a Startup Organization May or May Not be Right for You
306
Donor Retention Math Made Simple
307
First Year Donor Attrition Can Be Corrected (Part 2)
308
First Year Donor Attrition Can Be Corrected
309
Can You Spell the Word "Partner?"