Social Services + Bloomerang Donor Management Software
Social services, social welfare and social advocacy groups are the heartbeat of the nonprofit sector, and we’re proud that countless such organizations nationwide have chosen Bloomerang’s donor database solution.
Below are just a few thoughts and success stories from organizations just like yours that provide a safe haven, healing, rehabilitation, a voice and resources to those in need.
We build lasting foundations under children, adolescents and adults with complex needs. They frequently come to us from trauma-ridden pasts. They often have lost their sense of place in the world and the notion of a future that is stalled in the present. Our goal is to help them create a durable sense of family, home and community, and prepare them for a promising future.
Our children, adolescents and adults critically depend on our partnership. Without you and others like you, we simply could not begin to make a meaningful difference in their lives.
Abbott House was looking for a streamlined donor database solution that would be easy for everyone on the team to learn and use. “We were looking for a user friendly and intuitive donor database that was easy for everyone to learn and maintain,” said Lauren Candela-Katz, Chief Development Officer at Abbott House.
Lauren was drawn to Bloomerang’s ease of use, functionality, and donor retention focus. “We love that it was easy to use. It is not cluttered. We appreciate the emphasis on donor retention and we are also loving how it integrates with other products such as Firespring.”
The team at Abbott House had finally found a donor management system that could fit seamlessly into their donor retention and gift development processes. “We are a small shop which requires us to be super efficient in everything we do. Bloomerang helps us do that with the time we save in processing online donations, preparing and storing thank you letters, segmenting donors and prospects, generating reports and tracking donor retention.”
In addition to improving their productivity and development processes, Bloomerang has helped Lauren and her team be more efficient and focus their fundraising efforts on what matters most. “It is a great user friendly system that is easy to manage and help us be efficient in our stewardship and our fundraising.”
Since implementing Bloomerang, Abbott House has seen several improvements in the quality of their constituent communications. “We completely re-branded and changed all communication to be donor-centered.” Segmenting donors and prospects is a breeze now. Along with better constituent communications, the team at Abbott House has benefited from clean data. “Multiple people are now able to use the system whereas beforehand the system was so complicated only one person was able to use it. We were also able to clean up much of the data.”
Lauren and her team have also been impressed with the improvements they’ve seen to their donor retention and dollars raised metrics. “Since switching to Bloomerang and incorporating a robust communications plan donor retention increased 9% from 46% in 2016 to 55% in 2018 fiscal year campaigns. In the first year we had a 14.4% increase in dollars raised and in the second year we had a 22.8% increase in dollars raised.”
It’s amazing what a user-friendly, donor-centered tool can do for the growth of an organization such as Abbott House. “We love it.”
The mission of the National Runaway Safeline (NRS) is to help keep America’s runaway, homeless and at-risk youth safe and off the streets.
NRS is the ‘go to’ resource for America’s runaway, homeless and at-risk youth and their families, providing solution-focused support.
National Runaway Safeline had been using Raiser’s Edge for over a decade before finally deciding to make the switch to an affordable, intuitive donor management system that could better fit their needs. “The system was never a good fit for us… too complicated, not intuitive, bells and whistles we didn’t need, and pledge payment process that required a monthly tutorial refresher for all the steps required. In addition, we subscribed to RE’s new product Nxt. We paid the large fee for two years and still couldn’t utilize the functionality promised. After database staff turnover (6 over 8 years) and an ineffective consultant, NRS was desperate for a change,” said Katy Walsh, Director of Development and Communications at National Runaway Safeline.
Katy and her team had finally found an easy to use donor management system that could help them shift their focus to their donor cultivation strategies. “NRS is shifting its cultivation protocols, including donor retention and gift development, for digital citizens. Bloomerang is helping us make that shift by providing a product that has simplified donation input/output.”
National Runaway Safeline was originally drawn to Bloomerang because of how easy it is for all of their staff to use — from their fundraising team all the way up to senior leadership. “Donation process, email marketing, reports, pledge payment process are all streamlined systems and intuitive. NRS loves it. We just started uploading pictures as the newest feature so we recognize board, volunteers and donors. It’s great!”
Since implementing Bloomerang several pain points have been alleviated for Katy and her team. Leveraging the automatic pledge payment process through Bloomerang has been a game changer. “Pledge payments… the process happens automatically. This is HUGE for NRS. With staff turnover, pledge payments weren’t always processed on time or accurately. And was an ongoing headache because it impacted board members.”
Katy and her team have benefited from improvements in the quality of their constituent communications. “The email system is far superior to RE’s option. It’s easier to use, visually more appealing and the impact report is comprehensive.”
At the end of the day, Bloomerang and its resources has been a game changer for the team at National Runaway Safeline and their fundraising efforts. “NRS is a grassroots fundraising nonprofit. Bloomerang works perfect for us. It’s user-friendly, inexpensive and continues to evolve with new features. And the support team and tutorials are a valuable resource.”
It’s amazing what a user-friendly fundraising tool can do for the growth of an organization such as National Runaway Safeline. “I am very appreciative for Bloomerang.”
Heart House is a nonprofit that provides safety, education and opportunity to refugee and underprivileged children in the Vickery Meadow neighborhood of Dallas, TX.
Heart House was looking for their first donor database.
“We used excel to manage donors and I need this couldn’t go on long term. I was afraid of losing contact with our donors,” said Lenita Dunlap, Executive Director at Heart House.
Heart House has finally broken free of Microsoft Office. “Having worked in nonprofits for 16 years, I worked with various systems. Another development professional Carol Rylander mentioned it and once I saw the demo, I was sold. I liked that it was intuitive.”
“Having to use Word and Excel to create and track letters was getting tiresome. Bloomerang has alleviated the problem and restored time.”
Lenita finally has peace of mind.
“We can send seamless emails and communications to donors. We can track and create letters. Now that donors are secured in a system, we know we can create plans to retain donors. I love that we have the retention rate that’s easily accessible and calculated.”
CASA develops and manages affordable rental housing, primarily for veterans and people living with disabilities.
CASA began fundraising three years ago and had a donor database that did not meet their needs. Specifically, they couldn’t track moves management notes for donors and prospects.
“We were also unhappy with the options for tracking volunteer activity and couldn’t collect the information we really wanted about the people who support us,” said Kim Westermann, the Annual Fund & Communications Manager at CASA. “We were also using an external email service and the way it integrated with our database was clunky and often inaccurate.
CASA switched to Bloomerang in late 2015 and they’re now using it to track volunteer and fundraising efforts.
“The custom fields were a big draw to Bloomerang, because we saw that we could design the database to collect and report on the information we really needed. We were also excited that the database is hosted online so our staff could access it from anywhere.”
“The email service is a huge improvement – our emails look better, are far easier to create, and have fewer html/design issues. We can also trust that our emails are only going to the people who want them. Overall, Bloomerang is easier to use than any other database I’ve seen on the market.”
“The ability to easily track interactions has really changed the staff’s attitude about properly documenting relationships with key stakeholders. The improvements to our online giving forms and acknowledgments were also an essential change we had to have in place before we could even think about trying to grow a monthly or online giving program.”
“Our staff can now track every interaction we have with donors, prospects, and volunteers. For an agency that is young in its fundraising efforts, this has been a critical improvement that is helping us build long term relationships with supporters.”
More Customer Testimonials
“One of the things that I enjoy so much about Bloomerang is the personal touch that they give all of their client interactions. I wouldn’t even say “a client,” because I feel like we’re friends. I’m friends with everyone at Bloomerang, because they are so open and available and personable.”
Jennifer Coffey, Director of Support Services and Advancement – Partners in Housing
“When we signed on with Bloomerang, I was just too busy to take it all in. To learn something new was just so daunting–there was always something that came up. Honestly, I was embarrassed I wasn’t doing more, but I was just so, so busy.
But Bloomerang is so customer driven that they reached out to me because they actually want me to USE the product, not just pay for it.”
Janise Gray, Director of Grant Recipient Services – Equestrian Aid Foundation
Check out more of the Equestrian Aid Foundation’s experience with Bloomerang here >>
“Excellent company and software — highest of recommendations! The software is extremely user-friendly (organization, thoughtfulness and thoroughness of design in such ways as to be adaptable to each user’s needs). The vendor is beyond awesome. The Bloomerang individuals with whom I have been in contact via email or via phone are courteous, professional yet fun to speak with, engaging and so very knowledgeable and responsive.”
“The folks at Bloomerang are spectacular! From the introduction sessions to the conversion process (I know many of you know the length and tediousness of this process) to our database going live, Bloomerang made it easy and quick.
This is a must have product for any small nonprofit! You will love the dashboard.”
“We love Bloomerang! I am technologically challenged, and Bloomerang was/is easy for me to figure out and use. I have been able to easily teach two others how to use it. You make me feel like a techno rock star!
We love that the dashboard on donor retention is always right there, reminding us of where we’re at and where we want to be.”