The face-off: NeonCRM vs. Bloomerang. Bloomerang’s cloud-based donor management software has all the benefits you’ve come to expect from NeonCRM: unlimited users, an integrated email tool, mobile access and real-time support. However, our paths diverge when you consider additional fees, user experience and standard features. Read on to see why Bloomerang is an ideal alternative to NeonCRM.
Compare for yourself:
NeonCRM vs. Bloomerang
NeonCRM
- Additional fees for basic functionality
- Additional fee for live chat support and only 2-4 hours per month of phone support offered
- Customer support can be slow to respond
- Reporting tool can be difficult to use
- Software Advice reviews
- TrustRadius reviews
- G2 Crowd reviews
- 1,000 records
Bloomerang
- All features come standard
- Free email/chat support included
- Customer support is quick to respond to all customers
- Reporting tool is intuitive and easy-to-use
- Software Advice reviews
- TrustRadius reviews
- G2 Crowd reviews
- 0-1,000 records
NeonCRM Pricing and Fees
How much does NeonCRM cost? Here’s the breakdown — you do the math.
Their ‘Essentials’ package is $99 per month for 1,000 records. It’s a basic package for event management, reporting, and receipting, and it includes no advanced feature sets or additional workflows. This particular package is a basic nonprofit CRM for small nonprofits, but doesn’t include document storage or wealth screening, and isn’t touted as the right package for you if you need online customer support via chat.
The equivalent Bloomerang package for 1,000 records is $99 a month and includes 10GBs of file storage, plus free robust email and chat support included. We also have wealth screening available through DonorSearch, and no additional cost for essential fundraising or donor database features. You can get our full functionality with no extra cost — and we have you small shops covered, too.
Click here to learn more about Bloomerang’s pricing and packages and see how our built-in functionality gives you exactly what you need in a donor database, without the extra cost or need for additional add-ons or workflows.
Learn more about our world-class customer support.
No matter what fundraising software you purchase, the best software is always going to be the one you are comfortable using. Because of this, Bloomerang is committed to ensuring that every customer has free access to chat and email with our knowledgeable and helpful Customer Support Team. A few years ago, one of our wonderful customers described our Customer Support Team as “both helpful and human,” and our team has taken that motto to heart. We guarantee that any time you work with our team, you will always be working with a real human employed by Bloomerang who will keep working for you until your questions are answered.
You don’t just have to take our word for it though. See what some of our current nonprofit customers have to say.
“The best part, though, is the support team. They are quick to respond and provide setup advice that is tailored to the client. I’ve never had an unanswered question.”
“Even better, their support is second to none. Any question is addressed thoughtfully and quickly. And, every single person I have interacted with has been friendly.”
“Bloomerang’s support features are unmatched among peer service providers. I advise all of my clients to use the chat support feature; the support representatives are prompt and knowledgeable.”
Common NeonCRM Customer Complaints: Hear from one nonprofit leader who made the switch
Troy Salsbury, Director of Operations & Development at Humane Society of South Coastal Georgia, was looking to switch databases from NeonCRM.
“Our previous database was very cumbersome and difficult to train new people to use.”
His direct mail vendor recommended Bloomerang, and the rest is history.
We take pride in the claim that no training is required to use Bloomerang.
Our customers use Bloomerang to manage their entire constituent ecosystem, including donors, volunteers, sponsors, grantees and more. Real-time retention and engagement metrics come standard, and our knowledgeable, local support team is here to help you every step of the way.
See more customer success stories here >>
