Big Brothers and Big Sisters of Northern Nevada

Big Brothers Big Sisters of Northern Nevada believes that every child has the ability to succeed and thrive in life. Big Brothers Big Sisters of Northern Nevada makes meaningful, monitored matches between adult volunteers (“Bigs”) and children (“Littles”), ages 6 through 14, in our community. We develop positive relationships that have a direct and lasting effect on the lives of youth.

Challenge

Big Brothers Big Sisters of Northern Nevada was looking for a donor database that could meet their unique needs, but still be easy to use.

After doing their research for an alternative to eTapestry, one system stood out from the rest. “Bloomerang rose to the top of the list,” says Wendy Firestone, Fund Development Director at Big Brothers Big Sisters of Northern Nevada. “We have been very happy with the product.”

Solution

Big Brothers Big Sisters of Northern Nevada had finally found an easy-to-use system without a learning curve. “When a new staff starts, they can begin using the system right away.” The ease of use has saved them valuable time and increased productivity. Not only that, but when questions do pop up, they receive timely and helpful instructions from the Bloomerang Support staff. “Great customer service when we do have questions.”

Through Bloomerang, they’ve also found a solution for grant tracking. “I have really appreciated being able to track grants through the notes system. I can easily pull a report and check my tasks to know exactly where I am with every foundation.”

Results

With the help of Bloomerang, Big Brothers Big Sisters of Northern Nevada has eliminated several fundraising pain points. For Wendy and her team, pulling reports and managing grants have always been sticking points. Now, it’s a breeze. “Before we had one person in the office capable of pulling more than just the most basic reports. Now everyone who uses the system can generate the reports they need.”

Wendy and her team have also seen changes in key metrics related to event management and segmented communications. “Using Bloomerang to send targeted emails to our gala attendees helped us increase our attendee retention rate resulting in increased attendance.”

At the end of the day, all of this has contributed to Big Brothers Big Sisters of Northern Nevada seeing great improvements in productivity since switching to Bloomerang, especially with the ease of reporting. “Rather than spending hours training and trying to build complicated queries and reports, it is all done in one simple step.”

It’s amazing what a user-friendly, uncomplicated tool can do for the growth of an organization such as Big Brothers Big Sisters of Northern Nevada.