Elder Care + Bloomerang Donor Management Software
Bloomerang understands the unique fundraising challenges of elder care and senior service organizations. There’s no reason for technology to get in the way of making life easier for elders and those who care for them. That’s why numerous elder care and senior service organizations nationwide have chosen Bloomerang’s donor database solution.
Below are just a few thoughts and success stories from organizations just like yours.
North Shore Elder Services (NSES) is a team of specialists in social services, making life easier for the elderly and those who care for them. We offer information, support, and solutions.
NSES was founded in 1976 as a private non-profit corporation. As an Aging Service Access Point (ASAP) and an Area Agency on Aging (AAA), we service the communities of Marblehead, Salem, Peabody, Danvers and Middleton. The agency and its programs works closely with the Massachusetts Executive Office of Elder Affairs, the U.S. Administration on Aging and the Councils on Aging to ensure we meet the social services needs of the elders we mutually serve.
North Shore Elder Services was looking for a user-friendly, intuitive, and easy-to-learn donor management system without all the unnecessary bells and whistles. “As someone that has used some very robust database software in the past (Kintera, Raiser’s Edge) I wanted something very user friendly that would be easy to teach someone the basics (i.e. entering a constituent or a donation). It also had to have a neatly laid out user interface,” said Chris Chirco, Development Director at North Shore Elder Services.
After receiving a recommendation for Bloomerang from a colleague, Chris concluded that it might just be the simple, intuitive solution they were looking for. “Bloomerang was recommended to me by another non-profit professional as a great option for simplicity.”
Chris and his team had finally found a donor database that could keep track of their donors without a complicated user interface. “I like how it’s not super-complicated to learn to use and that there aren’t a bunch of bells and whistles that nobody is ever going to use that just clutter up the UI.”
North Shore Elder Services has appreciated finding a system that could help them track their constituents’ giving history, and give them better visibility into their donor data. “In the past this organization didn’t have any way to keep track of donors. Bloomerang makes it easy to keep track and see people’s giving history.”
Chris and his team also appreciate Bloomerang’s ease-of-use and how training new employees is now a breeze. “We have a lot of older staff who aren’t totally computer savvy, but Bloomerang is so easy to use that everyone has been able to pick it up very quickly.” They’ve also taken advantage of Bloomerang’s free resources, articles, and knowledgeable support team. “I have to say that I’ve really enjoyed the simplicity of Bloomerang and your customer service. Keep up the great work!”
Chris and his team have benefited from better visibility into their donor data, which helps them make informed fundraising decisions for segmenting communications. “Keeping track of donors giving history is so easy to view now. Also, being able to export specific lists of people to target for different giving campaigns.”
The team at North Shore Elder Services has seen improvements in key fundraising metrics since implementing Bloomerang. “We’re noticing more repeat donors. It’s hard to gauge exactly how many as there wasn’t a good software in place before, but based on old excel files, the donor retention seems to be better.” Bloomerang’s reporting functionality has also made it easy for them to find, segment, and re-engage lapsed donors. “Bloomerang makes it very easy to run reports on different constituent metrics, that we’ve been able to target lapsed donors much more easily and stay in contact with them.”
It’s amazing what a user-friendly, data-focused tool can do for the long-term growth of an organization such as North Shore Elder Services. “If you are looking for an easy-to-use donor software that does all the basic stuff really well, you can’t do better than Bloomerang.”
The care and service philosophy of Franke Tobey Jones has evolved from an institution that simply provided comfortable and attractive accommodations, good wholesome meals and basic infirmary services for the elderly, into a holistic center with a healthy and stimulating environment for residents and community members. This new way of life is based on the concept of wellness as an integrated system for promoting physical, mental and emotional well-being.
Franke Tobey Jones remains dependent upon, and indebted to, the community members that have made the growth of Franke Tobey Jones possible. Today Franke Tobey Jones remains a not-for-profit dedicated to enriching and extending the quality of life for seniors in our community. As a not-for-profit organization, we provide senior residential services, a supportive continuum of care and innovative community outreach.
Franke Tobey Jones was looking for an affordable, intuitive donor management system that could get the job done and correct the issues they were having with a previous database. “Was looking for a friendly user interface, capability for website integration for online giving, email distribution, and ability to integrate wealth screening at a good value,” said Kelly Merry Director of Philanthropy at Franke Tobey Jones.
Kelly had finally found an easy to use donor management system that could help their small shop track donor activities better. Bloomerang has fit seamlessly into their donor retention and gift development processes. “It is has helped our small staff better track donor activities and has added to our communication methods through email and online functionality.”
Franke Tobey Jones was originally drawn to the fact that Bloomerang’s functionality could check all their boxes. “The fact that Bloomerang had all of the things I was looking for to correct issues with a previous database and that it fit into my budget were key selling points. They’ve also come to appreciate the knowledgeable customer support team and continual updates made to the software. “We are happy with Bloomerang and very much appreciate your customer focused service. I have seen a lot of additions to the database since we have started using it that has improved our experience.”
Since implementing Bloomerang several pain points have been alleviated for Kelly and her team. They’ve been able to use the reporting feature to set reasonable benchmarks for their organization. “We are still in process of setting benchmarks as our program has significantly changed since I entered the organization almost three years ago and we switched to Bloomerang a year or so into my tenure. The reports are easy to read so it is helping me create dashboards for key constituents and better determine long term strategic plans for fundraising growth.”
The team at Franke Tobey Jones has benefited from increased productivity and better targeting since switching to Bloomerang They’ve also seen cost justification for their constituent communications. “We will be saving dollars on communications and we will be better able to segment, target and track prospect interaction with Bloomerang than we were able to do before.”
It’s amazing what an updated, user-friendly tool can do for the growth of an organization such as Franke Tobey Jones. “Great job on continual improvement and your friendly, knowledgeable, helpful customer service team.”