The face-off: eTapestry vs. Bloomerang. Bloomerang’s cloud-based donor management software has all the benefits you’ve come to expect from eTapestry: unlimited users, an integrated email tool, mobile access and real-time support. However, our paths diverge when you consider ease-of-use, pricing and training — making Bloomerang an even better alternative to eTapestry.
eTapestry vs. Bloomerang: See the difference for yourself
Common eTapestry Customer Complaints: Hear from nonprofit leaders who made the switch
We take pride in the claim that no training is required to use Bloomerang, making it a great alternative to eTapestry.
Our customers use Bloomerang to manage their entire constituent ecosystem, including donors, volunteers, sponsors, grantees and more. Real-time retention and engagement metrics come standard, and our knowledgeable, local support team is here to help you every step of the way.
See more customer success stories here >>
“One of the big things about moving from Etap to Bloomerang was the ease of running reports and having them saved and update on their own. While it was possible to save reports in Etap, they were so difficult to run that when someone asked for a specific report, it would take up to 2 hours just to run it. It wasn’t user friendly – rather, it was expert friendly. We have come to appreciate how easy it is to not only edit a profile in Bloomerang but to use the reports, add items easily to someones profile, and keep track. I use the website daily, whereas at Etap, I was on it a couple times a week. I think it says something about Bloomerang as the database is SO EASY to use, plus the customer support team is incredible and very friendly. I haven’t really run into any issues with support in terms of helping me find something or understand something that doesn’t make sense. Being able to talk to someone or chat with them instantly has been extremely valuable especially in the summer when camp is in session and we are less on time.”
“First, eTap was designed so someone in IT could operate, Bloomerang is set up so a fundraiser can operate the system. Next, to be honest, I was never a fan of eTap – it is an antiquated system that required much too much work arounds with each work around costing literally thousands. The customer service was spotty at best, and it is my understanding Blackbaud was phasing out eTap (not sure if this is true) trying to get their customers to move up into an original Blackbuad product. Overall, eTap is way past its usefulness as a database and too difficult to pull information out and enter information in.”
“As a long time etapestry user, we were incredibly frustrated by the reporting functionality of this CRM. Candidly, getting reports out of etapestry was like trying to nail jello to a tree. Additionally, the customer service availability was frustrating and expensive, and I felt like we were constantly being “Nickled and dimed” by Blackbaud for the use of the software, processing donations through their platform, etc. I would tell them that I don’t know why we waited so long to make the switch. I was worried about the time needed for migration, data integrity, etc. The transition was SO easy and seamless. Looking back, I feel like we wasted a lot of money staying with etapestry/Blackbaud. I would highly recommend making the move to Bloomerang.”
Learn more about our world-class customer support.
No matter what fundraising software you purchase, the best software is always going to be the one you are comfortable using. Because of this, Bloomerang is committed to ensuring that every customer has free access to chat and email with our knowledgeable and helpful Customer Support Team. A few years ago, one of our wonderful customers described our Customer Support Team as “both helpful and human,” and our team has taken that motto to heart. We guarantee that any time you work with our team, you will always be working with a real human employed by Bloomerang who will keep working for you until your questions are answered.
You don’t just have to take our word for it though. See what some of our current nonprofit customers have to say.
“The best part, though, is the support team. They are quick to respond and provide setup advice that is tailored to the client. I’ve never had an unanswered question.”
“Even better, their support is second to none. Any question is addressed thoughtfully and quickly. And, every single person I have interacted with has been friendly.”
“Bloomerang’s support features are unmatched among peer service providers. I advise all of my clients to use the chat support feature; the support representatives are prompt and knowledgeable.”