Hospice Services of Lake County
We support and comfort people by providing the highest quality medical, emotional, social, and spiritual care in partnership with our culturally diverse communities.
Hospice Services of Lake County was looking to make the switch to an affordable donor database solution to help them better track interactions with their constituents. They were tired of feeling stagnant with their old system.
The team at Hospice Services of Lake County was impressed with Bloomerang’s functionality and customer service. They had finally found a donor management system that could fit seamlessly into their donor retention and gift development processes. “Using Bloomerang is essential to successful fundraising. We are able to cover the basics thanks to our ability to track, cultivate, and thank donors,” said Janine Smith Citron, Director of Development at Hospice Services of Lake County.
In addition to Bloomerang’s functionality, the team at Hospice Services of Lake County was also drawn to its focus on improving fundraising. “The previous development staff member and CEO were drawn to Bloomerang because it was a relatively new company, excited about fundraising, pitched an effective overview of services provided, and was affordable.”
Since implementing Bloomerang, Hospice Services of Lake County has seen improvements in the quality of their constituent communications. “The system makes it really easy to communicate with donors. I only wish I had the time to take advantage of all the features.” Along with better constituent communications, the team at Hospice Services of Lake County has seen overall improvements in their fundraising and development efforts. “Our overall Fundraising efforts have improved.”
Janine and her team have benefited from Bloomerang’s free webinar trainings and knowledgeable customer support team to help them learn, improve, and stay up to date on new feature releases and improvements. “I really find the webinars beneficial and 90% of the time the Online Chats I have are incredibly helpful. Since I’m not a tech savvy person and only work in Fundraising 50%, I often need coaching. Your folks are pleasant, fun and have good coaching skills.”
It’s amazing what a user-friendly, fundraising-focused tool can do for the growth of an organization such as Hospice Services of Lake County.