Air Force Enlisted Village, Inc.

The Air Force Enlisted Village (AFEV) is a 501c3 nonprofit organization whose core mission is to provide a safe, secure home for surviving spouses of retired enlisted U.S. Airmen. Located along the beautiful Emerald Coast of northwest Florida in Shalimar near Eglin Air Force Base and Hurlburt Field, apartments are available at Bob Hope Village, our independent living community, and at Hawthorn House, our assisted living and memory support residence.

Challenge

Air Force Enlisted Village was looking for an affordable, easy-to-use donor management system that has all the features they need to succeed. Denise Russell who does Donor Relations at Air Force Enlisted Village did research to compare different donor database options before sharing her findings with her supervisor. “I created an excel sheet comparing cost, ease of use, features, etc., and took it to my supervisor for review.”

Solution

In Denise’s findings from her research, Bloomerang stood out as the most intuitive solution, especially after hearing success stories from current customers. “Bloomerang was clean and intuitive. The testimonies of users praising customer service cinched it for me.”

Denise and her team have found that Bloomerang fits perfectly with their donor retention and gift development processes. With all the donor CRMs out there it can be hard to find the right one to manage your donors, but Air Force Enlisted Village was lucky to find the best option to fit their needs. “Bloomerang is perfect for our needs. Try it and see. It’s beautiful for AFEV’s needs, and it may be for your organization, too.”

In addition to its dependability as a database, Denise is happy to tout Bloomerang’s friendly and knowledgeable customer support team as another reason to recommend it as a top donor management system for veteran support organizations like theirs. “No lie, customer service is beyond fabulous.”

Results

Since implementing Bloomerang, Air Force Enlisted Village has alleviated several fundraising pain points in regards to productivity and efficiency, streamlined processes, and better constituent communication. Bloomerang’s intuitiveness has been a big boon for Denise and her team and for their mental health and productivity. Bloomerang’s “ease of use, knowledgeable customer service, and clean/cute looks helps the team’s sense of humor and creates positive feelings while working.”

The team at Air Force Enlisted Village has also seen improvements with the quality of their constituent communications through Bloomerang’s helpful features. Denise cites everything from Bloomerang’s reporting functionality to its Dashboard feature as key in helping them improve.

All in all, it’s amazing what an easy-to-use, fundraising-focused database can do for the growth of an organization such as Air Force Enlisted Village, especially during these unprecedented times.