Meet Diana Otero – Learning Experience Manager at Bloomerang
Before joining Bloomerang, Diana spent a substantial amount of time volunteering with causes and organizations that are near and dear to her heart. She was a former Board Member, Trail Maintainer, and Hike Leader for Nantahala Hiking Club, one of the 31 trail-maintaining clubs of the Appalachian Trail Conservancy. She also spent several years as an Adult Leader (2007) and International Staff (2011) for CISV International.
Throughout her years at Bloomerang, Diana has spent the majority of her time providing excellent customer service, generating technical knowledge about Bloomerang, and assisting with external and internal training. Now as our Learning Experience Manager, Diana puts her varied background and experience to good use by continually updating and creating training and help articles, FAQs, and videos to assist customers in maximizing their day-to-day use in Bloomerang. She ensures that our nonprofit customers have the resources on hand that they need to succeed with Bloomerang and ultimately become more sustainable. In her free time she enjoys hiking, spending time outdoors, traveling, photography, and playing board games.