Meet The Bloomerang Team

This isn’t our first rodeo. We’ve assembled an unparalleled team of experts in technology and fundraising to create Bloomerang. We’re obsessed with the way a shared vision can build a culture, and add meaning to people’s lives. We are servant-hearted, but strong. We are smart, but kind. We are experts in technology, but know how to talk about it like regular humans. We love what a great solution can do, but we love what people can do even more.


Susie Fugate
Susie FugateCustomer Support Specialist
Daniel Hattem
Daniel HattemSenior Customer Support Specialist
Jason Oliver
Jason OliverDirector, Customer Support
Brooke BrobstSupport Team Lead
William Tanner
William TannerSenior Customer Support Specialist
Jazmine Kempin
Jazmine KempinCustomer Support Specialist
Genisee Baird
Genisee BairdSupport Team Lead
Lynn HollidayCustomer Support Specialist
Scott MoranCustomer Support Specialist
Tim McCabeCustomer Support Specialist
Jenna RutherfordTraining Manager
Josh ClarkCustomer Support Specialist
John WilliamsCustomer Support Specialist
Carl UnderwoodCustomer Support Specialist
Megan CollinsCustomer Support Specialist
Hannah WishartCustomer Support Specialist
Kirsten DennisonCustomer Support Specialist
Adam WhitfordCustomer Support Specialist
Anita MendisCustomer Support Specialist
Alex GurtcheffCustomer Support Specialist
Diana CoxDatabase Consultant


Jon Gray
Jon GrayLead UI Engineer
RDavid Loughry
David LoughrySenior Software Engineer
Emmanuel Greene
Emmanuel GreeneSenior Software Engineer
Cody Lawson
Cody LawsonProduct Manager
John Hesch
John HeschSenior Software Engineer
Megan Kirkbride
Megan KirkbrideSenior Software Engineer
Cody Claborn
Cody ClabornSoftware Engineer
Bryan Haro
Bryan HaroLead Software Engineer in Test
Kristen Dmytryk
Kristen SalmonProduct Manager
Dominique Albergo
Dominique AlbergoQuality Assurance Manager
Quinn Keitel
Quinn KeitelSoftware Engineer in Test
Emma Venard
Emma VenardQuality Assurance Analyst
Neely ShahQuality Assurance Analyst
Roxi Morris
Roxi MorrisMobile Product Manager
Kyle BurkholderSoftware Engineer

Heidi Atkinson

Heidi AtkinsonProduct Analyst

Vaughn Vargo-AlevrasSoftware Engineer in Test

Derek DuncanLead Mobile Engineer

Chelsea CoortsSenior Product Designer

Pete ScottCRM Engineering Manager
Diana Otero
Diana OteroProduct Engagement Manager
Darlene EvansSoftware Engineer
Jon ColemanTechnical Writer
Jessica Hartnagle
Jessica HartnagleVP of Product Management
Justin HartmanJunior Mobile Engineer
Laura HitzeQuality Assurance Analyst
Patrick ObrasSenior UI Engineer


Kasey Schwartz
Kasey SchwartzSenior Data Migration Specialist
Michael Leaming
Michael LeamingImplementation Manager
Stacey Havlin
Stacey HavlinLead Implementation Engineer
Allison Bradshaw
Allison BradshawSenior Project Manager
Laura Solano
Laura SolanoData Migration Specialist
Erin Jeter
Erin JeterData Migration Specialist
Griffin Tennent Senior Implementation Engineer
Janise GrayConversion Project Manager
Nadia LeemanConversion Project Manager
Sara RasnickConversion Project Manager
Jake McWilliamsImplementation Engineer
Whitney TurientineConversion Project Manager
Jennifer Walton
Jennifer WaltonDirector of Implementation
Lauren DurrData Migration Specialist
Matthew KopieImplementation Engineer
Carl ByersConversion Project Manager
George JensenConversion Project Manager
Michelle MannweilerConversion Project Manager
Ryan HealeyData Migration Specialist
Alison SmithData Migration Specialist
Daniel MarshImplementation Engineer
Karen NguyenImplementation Engineer
Kathrine GangeriConversion Project Manager
Devi NeelakantanConversion Project Manager
Susan Lutterbach-NestorConversion Project Manager
Justin CurtisConversion Project Manager
Zach ChurneyConversion Project Manager
Dee Dee FiteConversion Project Manager
Jamison MacKillopConversion Project Manager
Catherine CardwellConversion Project Manager


Andrew Cecil
Andrew CecilSenior Account Executive
Gabriel Harkov
Gabriel HarkovVP of Sales
Mitch Peterson
Mitch PetersonSenior Account Executive
James Goalder
James GoalderSenior Account Executive
Chris Painchaud
Chris PainchaudSenior Account Executive
Rodney Frederick
Rodney FrederickSenior Account Executive
Jacob Baker
Jacob BakerAccount Executive Sales Manager
Michael Amspaugh
Michael AmspaughSenior Account Executive
Hannah FarleyAccount Executive
Bailey Dominguez Account Associate Sales Manager
Rachel VaughnAccount Associate Sales Manager
David MartinSenior Account Executive
Brian KochheiserAccount Executive
Michael SinonAccount Executive
Tom SteinerAccount Associate
Jay Love
Jay Love, Co-FounderChief Relationship Officer
Blake KaldahlAccount Associate
Erin UnderwoodAccount Associate
Jess FullerAccount Associate
Seth DelaneySenior Account Associate
Tyler NeelyAccount Associate
Arionne LloydAccount Associate
Nora Dietz-KilenAccount Associate
Tommy MorrisonAccount Associate


Kristen Hay
Kristen HayMarketing Manager
Matthew SmithAccount Coordinator
Olivia BanksAccount Coordinator
Beth AdamsAccount Coordinator
Natalie Clifford
Natalie CliffordCommunity Manager
Jennifer Holcomb
Jennifer HolcombSenior Engagement Specialist
Patrick RowleyEngagement Specialist
Jacob KorbEngagement Specialist
Nicholas GibbsEngagement Specialist
Steven Shattuck
Steven ShattuckChief Engagement Officer
Shannon GendreauEngagement Specialist

Customer Accounts

Chris CollinsDirector of Customer Accounts
Paula Ziegler
Paula CoggeshallCustomer Accounts - Sales Specialist
Joy PfingstonCustomer Billing Representative
Brian Grissom
Brian GrissomCustomer Accounts - Sales Specialist
Sarah CreightonCustomer Accounts - Sales Specialist
Austin AcelCustomer Accounts - Sales Specialist
Erin HarbertCustomer Accounts - Sales Specialist


Ross Hendrickson
Ross Hendrickson, Co-FounderChief Executive Officer
Kristin McCarty
Kristin McCartyOffice Administration
Aaron Grady
Aaron GradyHuman Resources & IT
Alice Baun
Alice BaunAccounting
Steve IsomChief Financial Officer
Julie McCorkleVice President, Human Resources
Brandi EggersBilling Specialist

Expert Product Advisors

Before writing a single line of code, we reached out to our network of fundraising consultants, academics and practitioners to see what they thought was missing in today’s donor management software landscape.

Several core partnerships emerged:

Adrian Sargeant
Professor Adrian SargeantChief Scientist
Tom Ahern
Tom AhernCommunications Coach
Kivi Leroux Miller
Kivi Leroux MillerOnline Marketing Coach

Adrian Sargeant was one of the primary driving forces in the creation of Bloomerang. His career-long research into donor loyalty has taken him from Indiana University, where he was the first Hartsook Chair in fundraising, to the Centre for Sustainable Philanthropy at Plymouth University in the United Kingdom where he serves as its director. He most recently developed the UK’s new National Occupational Standard for Fundraising. The algorithm that controls our proprietary engagement meter, which automatically adjusts based on constituent interaction, was designed by Dr. Sargeant. He also drew upon his decades of research to design our donor engagement surveys.

Tom Ahern. considered to be one of North America’s leading authorities on donor communications, serves as our “Donor Communications Head Coach.” His best practices for written donor communication are found in Bloomerang as the “Ahern Audit.” Tom is the author of four books: “On Donor Newsletters,” “How to Write Fundraising Materials That Make More Money,” “Keep Your Donors” and “Seeing Through a Donor’s Eyes.” He works with dozens of clients nationwide every year. They include brand names like the Sierra Club and Save the Children, as well as hospitals, universities, foundations, and local charities.

Kivi Leroux Miller serves as our “Online Marketing Coach,” assisting us in designing the digital communication features within Bloomerang, such as email and social media. She is the author of “The Nonprofit Marketing Guide: High-Impact, Low-Cost Ways to Build Support for Your Good Cause” and “Content Marketing for Nonprofits: A Communications Map for Engaging Your Community, Becoming a Favorite Cause, and Raising More Money.” Kivi teaches a weekly webinar series and writes a top-ranked blog on nonprofit communications at Nonprofit Marketing Thousands of nonprofits in all 50 U.S. states, across Canada, and in more than 30 countries have participated in Kivi’s webinars.

Jamie Levy
Jaime LevySustainability Scorecard
Terry Axelrod
Terry AxelrodBloomerang for Benevon
Claire Axelrad
Claire AxelradFundraising Coach

Jaime Levy partnered with us to create the Sustainability Scorecard, a unique operational assessment and data analysis tool that will set you on the path towards organizational sustainability. He is the President and Chief Vision Officer of JDLevy & Associates. Jamie is also a faculty member at Indiana University, where he teaches in the graduate and professional programs in not-for-profit management and development through the IU Center on Philanthropy, School of Public and Environmental Affairs, and The Fund Raising School. Jamie is a published writer and keynote speaker. Through his teaching and consulting, he has trained over 28,000 professionals from over 30 countries. He has become recognized for his expertise in the area of organizational development, especially as it relates to philanthropic sustainability and development.

Terry Axelrod partnered with us to create Bloomerang for Benevon a customized version of Bloomerang’s donor management solution that integrates with the Benevon Model. Terry, founder and CEO of Benevon, has more than 30 years of experience in the nonprofit field, including founding three nonprofit organizations in healthcare and affordable housing. She created the Benevon Model in 1996 after serving as Development Consultant to a private inner city school from 1992-1995. There she designed and implemented the fundraising and marketing programs that yielded $7.2 million in two and a half years as well as national recognition of the program including a cover story in The Chronicle of Philanthropy.

Claire Axelrad, J.D., CFRE serves as our “Fundraising Coach,” providing regular advice and guidance exclusively to the Bloomerang blog and webinar series. Claire‘s practical approach, which earned her the AFP “Outstanding Fundraising Professional of the Year” award, has helped her raise millions of dollars in support. As a frontline leader, she oversaw staffs of 20+ professionals for such organizations as San Francisco Food Bank, Jewish Community Center, Jewish Family and Children’s Services, San Francisco Conservatory of Music and California School of Professional PsychologyClaire teaches the CFRE course that certifies professional fundraisers, and contributes to NonProfit PRO and Guidestar. She is a member of the California State Bar, alumna of The Fundraising School, Conrad Teitell Intensive Planned Giving Program and Lilly Family School of Philanthropy Executive Leadership Institute, and a graduate with honors from Princeton University.