Why Loudoun Free Clinic Switched to Bloomerang’s User-Friendly Donor Reporting Tools
KEY HIGHLIGHTS
The Loudoun Free Clinic, based in Leesburg, Virginia, offers essential healthcare services to local residents who face economic or other challenges that prevent them from accessing care. They switched to Bloomerang’s Giving Platform to improve fundraising and donor management when their old CRM became too difficult to use. Bloomerang’s intuitive features and excellent support streamlined processes, saved time, and allowed staff to focus on their mission. With better reporting and analytics, the clinic improved donor relationships, achieving a 46% donor retention rate.
CHALLENGE
A clunky fundraising experience
The Loudoun Free Clinic identified the need to upgrade their donor database to better meet their operational and fundraising goals. After evaluating options, they chose Bloomerang’s Giving Platform based on its excellent online reviews and ratings. Since adopting the platform, the clinic has experienced a smoother, more user-friendly experience compared to its previous donor management system.
SOLUTION
Nonprofit software to streamline processes with intuitive features
Bloomerang’s advanced yet intuitive fundraising features allowed the team to get up and running quickly, providing immediate relief and enabling staff to focus on the clinic’s mission rather than struggling with outdated tools. The support provided by Bloomerang has been invaluable, particularly when navigating more complex donor reporting features. Bloomerang has streamlined the clinic’s fundraising processes, saved time, and empowered staff to focus more on their mission critical work.
RESULTS
Improved reporting boosts donor retention
The robust reporting provided by Bloomerang’s Giving Platform has given the Loudoun Free Clinic better access to data, allowing them to perform analytics, assess past efforts, and improve donor relationships, resulting in their 46% donor retention rate. With Bloomerang, the clinic found a transformative solution—one that allowed them to streamline operations, amplify donor engagement, and focus fully on their mission.
"It's such a smooth experience to use Bloomerang’s Giving Platform, especially when compared to our old system. Everything is very user-friendly, and the support has been great. The reporting is actually very advanced and can be very complex, which is wonderful. So when I need to understand that better, the support has been there almost immediately, and it's been really helpful.”
donor retention rate
