How Bloomerang Enables Elevate Metro Kansas City to Sustain a 67% Donor Retention Rate
KEY HIGHLIGHTS
Elevate Metro Kansas City focuses on empowering students in urban schools, particularly in areas of concentrated poverty. By placing teacher mentors in schools, offering accredited classes, providing after-school mentoring, and organizing adventure activities, Elevate helps students graduate high school ready for college and careers. Elevate Metro Kansas City chose Bloomerang for its ease of use, even for new staff. By using Bloomerang daily to manage donor records and process donations, Elevate has achieved a 67% donor retention rate.
CHALLENGE
Finding an intuitive fundraising platform
Elevate Metro Kansas City’s main priority in choosing Bloomerang was ease of use for employees, all of whom use their nonprofit CRM in some capacity. Even for development staff who have never used a donor management software before, Bloomerang proved intuitive and easy to use.
SOLUTION
Simple donor reporting and responsive support
Elevate has been using Bloomerang as its fundraising development system for several years. The reporting features are particularly valuable, with reports being run almost daily to support staff and organizational needs. A standout feature to Elevate is Bloomerang’s responsive customer support. They have praised the platform’s support team for their video resources and quick, knowledgeable assistance, which helps them navigate complex tasks like running detailed reports.
RESULTS
Easy-to-manage donor records
Bloomerang has become an essential part of Elevate’s operations. Elevate uses it daily to manage constituent profiles, document interactions, and process donations—resulting in an outstanding 67% donor retention rate. Bloomerang has streamlined operations for Elevate, enabling the organization to focus more on its mission of supporting students.
“The best part about calling Bloomerang is that the people who answer the phone know how to help me. They don't have to go ask somebody and get back to me. Right away, I can give them, what feels to me, an impossible scenario to run a report on, and they know exactly how to do it and what to do, and they walk me through every single step, really seamlessly.”
donor retention rate
