Why Bergen Volunteer Medical Initiative Has Partnered with Bloomerang for More than a Decade
KEY HIGHLIGHTS
Since 2015, Bergen Volunteer Medical Initiative in Hackensack, New Jersey, has partnered with Bloomerang to power its mission of providing free healthcare to the community. They transitioned smoothly to Bloomerang, thanks to its user-friendly onboarding and intuitive features. The platform simplified reporting and standardized processes for Bergen. Bloomerang has helped the organization achieve a 57% donor retention rate, enabling them to better manage relationships and continue offering free healthcare to the community.
CHALLENGE
Looking for user-friendly nonprofit software onboarding
For nonprofits like Bergen Volunteer Medical Initiative, user-friendly tools are essential to success. The organization found the transition to Bloomerang smooth, thanks to the platform’s user-friendly online training and navigation, which made it easy to get started. One of the early tasks Bloomerang tackled with the nonprofit was standardizing reports, a process made simple with the platform’s intuitive reporting features.
SOLUTION
Categorizing donors for better reporting
Over the years, the organization has also benefited from consistent system enhancements, such as the ability to assign roles and categorize constituents like board members, volunteers, and donors. They also praised Bloomerang’s responsive and communicative support team, who quickly address complex issues and proactively share updates.
RESULTS
Boosting donor retention rates
These features have streamlined relationship management within the database, resulting in an impressive 57% donor retention rate. By empowering stronger connections and enhancing operational efficiency, Bloomerang equips Bergen Volunteer Medical Initiative with the resources to continue delivering transformative care to the community—one relationship at a time.
“I had a lot of experience with different CRM systems, and there's always a little trepidation because they're not always easiest to pick up. But Bloomerang’s online training was fantastic, and I came up to speed pretty quickly. I also wanted to get reports standardized and in line, and to my surprise and delight, the reporting function was really easy to learn as well.”
donor retention rate
