ARTICLE
Why You Should Move Away From Using Nonprofit Donor Personas And Toward Donor Identities
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Have you developed nonprofit donor personas? Are you basing your strategy decisions off of them? If so, I recommend moving away from those donor personas and toward donor identities instead.
Think about it: Those personas may have been carefully crafted—Soccer Mom, Busy Businessman, Widow, Millennial—but those personas only touch on a small part of your donor’s identity. It may not even be a part with which they strongly identify. Further, that part might not be what motivates them to support your nonprofit.
That’s why I believe you should focus on donor identities instead.
If you don’t know how your donor identifies, you’ll miss the mark when trying to craft appeals that motivate them to support your mission. Sure, you may get some gifts making appeals based on a donor’s persona, but these gifts might not be made thoughtfully or passionately. And you want donors who care deeply about the work you do and want to support you now and in the future.
How do you move away from persona toward donor identities?
First, you need to understand what information will help you determine a donor’s identity. That’s why effective fundraisers understand the difference between demographics and psychographics.
Demographics often factor into creating personas. Unfortunately, going solely off of demographic information often results in a two-dimensional view of a person.
Psychographics inform identities. The psychological narrative we construct has more influence on our lives because it’s about who we are now and who we are becoming.
You must touch people on a psychological level to inspire them to passionately engage and invest with you. Sometimes they wonder how they could do more, be better, or find greater meaning and purpose. That’s where your nonprofit can make a positive difference in your donor’s life.
Keep in mind that people’s identities are complex—and not all identities motivate them to give.
Remember that identities are complex because humans are complex; people don’t usually identify as just one thing or based on one aspect of their life. Some personal identifiers can be relevant to a donor’s philanthropic choices; others not so much.
Similarly, Kiki Koutmeridou, Chief Behavioral Science Strategist for DonorVoice, makes a distinction between identity presence, whether one has a certain identity, and identity importance, how central that identity is for their sense of self.
The fact someone makes a donation to your nonprofit is not as important as why they donated to your nonprofit. Why? Because not all donors give for the same reasons. And if you want to inspire a donor’s most passionate giving, you need to find the identity that matters most in motivating their giving.
Talk with your donor to discover their identity and why they’re motivated to give to your nonprofit.
Connecting with your donor is the best way to learn about their identity. If you want to secure your donor’s most passionate or impactful gift, stop making up a story about why they give to you. You need to ask them why they gave.
Today we’re lucky to have more than one way to connect with donors. The pandemic taught us that virtual visits work.
Before your visit, have some tools ready to discover your donor’s values, interests, and priorities. Why? Because you need to align your work with these essential aspects of how your donor identifies.
The best tool I know is the open-ended question. Be sure to actively listen and keep probing appropriately.
When they share an answer, ask follow-up questions like:
- Can you tell me a bit more about that experience?
- As you move forward, how does that experience inform the sort of life you want to lead?
- Has that experience changed how you view philanthropy or support nonprofits? If so, how?
- Based on that experience, what would you like to share with others?
Here’s a free download with a list of open-ended questions you can use to get to know your donors better.
How to use donor identity to boost fundraising results
So, how can you use what you learn about their identity to impact your fundraising results? Here are a few ideas.
Use psychological principles and behavioral economics to your advantage.
Here’s what happens when you know your donor’s identity:
- It increases the likelihood that they will respond positively to your appeal because you’ve reminded them about the parts of their identity and values that match your nonprofit’s brand and values. After all, fundraising is very much a matchmaking game.
- You can use leading statements like the following to remind them of this:
- “As an environmentalist, you understand…”
- “As a feminist, you know how important…”
- “As an attorney, you know what can happen when…”
- You can use leading statements like the following to remind them of this:
- It helps you bond the donor with the people your nonprofit serves. In other words, you use their identity to get your prospective donor and the beneficiary of their philanthropy on the same team. Doing so can help them imagine stepping into the beneficiary’s shoes, making the cause more personal and the ask more urgent.
Figure out how to include donors whose identities don’t necessarily align with your mission and get them excited about supporting the work you do.
Don’t assume donors with identities that don’t perfectly align with the ones you’re looking for won’t be interested in your work. Rather, find some part of the donor’s identity that relates to the problem at hand.
Colleges often make the mistake of thinking they can only raise money from their alumni. Animal welfare organizations make the mistake of thinking they can only raise money from animal lovers. In reality, fundraising is seldom that black and white.
Here are some examples that show how nonprofits can move beyond that type of thinking:
- A college that trains judges can reach out to people who didn’t attend the college but who believe a fair and equitable judiciary is a lynchpin of democracy.
- During the pandemic, animal shelters found success reaching out to the broader public—many of whom might not identify as animal lovers—who cared about the therapeutic effect pets could have as companions to isolated humans.
In summary
Develop a strategy to ask donors how they identify so you can learn their core reason for giving. Then pay attention to how donors earmark their giving, how they engage with you, what articles they read, and what emails, videos, and social media posts they share to learn more about how they identify. Use what you learn to develop a specific cultivation and solicitation plan that incorporates identity-based messaging.
This is how you’ll make a value-for-value match that will lead to passionate investment!
How to Write a Fundraising Plan in 2 Steps!
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