Hospice + Bloomerang Donor Management Software
Bloomerang understands the unique fundraising challenges of nonprofit hospice organizations. There’s no reason for technology to get in the way of providing high quality palliative care and improving quality of life for patients and their families. That’s why numerous hospice care organizations nationwide have chosen Bloomerang’s donor database solution.
Below are just a few thoughts and success stories from organizations just like yours.
Shepherd’s Cove Hospice takes pride in providing the highest quality of hospice care. It is our belief that each person receiving hospice care deserves to be cared for as we would want care provided to one of our own family members.
Care with Shepherd’s Cove Hospice is not about death but rather about providing every person peace and comfort as they near the end-of-life journey. Our team is here to support each person to live each day fully, and enjoy precious moments with loved ones. This support extends to family members as Shepherd’s Cove Hospice helps them cope with their own unique emotional and spiritual concerns. Care is provided in the patient’s home, whether that home is a long-term care facility, assisted living facility or private residence.
Shepherd’s Cove Hospice was looking to make the switch from Excel spreadsheets to a true donor database. “We didn’t have a true database. When I came here, they were tracking data on spreadsheets, so I needed EVERYTHING!” said Annah Grace Morgan, CFRE, Foundation Director at Shepherd’s Cove Hospice.
After hearing Bloomerang’s Co-Founder and Chief Relationship Officer, Jay Love, speak at a conference, Annah was sold. She was impressed with Bloomerang’s focus on donor retention and all the ways it could help their hospice. “I loved the donor-centered nature of Bloomerang and how it focused on donor engagement.”
Annah and her team had finally found a donor-centered database that could help them improve their current donor engagement efforts, particularly through segmenting their donors. “I am able to better segment communication to donors and reach them with specific messaging they need to hear. We are able to reach out to memorial givers with different messaging than event participants. Nonprofit hospice organizations need to focus on retention, although it’s different than other fundraising organizations in which I’ve worked specifically because of Memorial Gifts. We’ve instituted mailings to say “We remember your loved one” a year after the memorial gift was made. Basically, another thank you and a soft request to continue their legacy by giving again to increase retention.”
“I also loved that Bloomerang was constantly improving and had great support.” As stated, Annah and her team appreciate Bloomerang’s knowledgeable support staff and their willingness to take customer feedback seriously. The product team continually makes updates and improvements to Bloomerang. “Keep up the great work! We love that you listen to your constituents and make efforts to improve based on our suggestions! We are happy to help promote Bloomerang any time!”
Since implementing Bloomerang several pain points have been alleviated for Annah and her team, especially when it comes to making informed fundraising decisions by knowing which donors they should reach out to and when. “Quick reports tell me which donors deserve the majority of my time and attention. I love being able to track so many metrics in one central location. I also love that it was so customizable that we could make it work for many different giving scenarios. Everyone is unique, and I love that it’s a platform we could make work for our quirks!”
Annah and her team have benefited from improvements in key metrics like donor retention and dollars raised. “We weren’t tracking any of that previously. So our implementation of Bloomerang changed everything. Instead of guessing at who we were reaching and how, we have it all at our fingertips now.” They’ve also seen improvements in productivity. “To me, this is probably the biggest improvement for our team. We were all over the place with spreadsheets, and there was so many errors and much time wasted. Having Bloomerang saves us time, energy and sanity in reaching our givers.”
At the end of the day, Bloomerang has been a game changer for the team at Shepherd’s Cove Hospice in helping them get organized and get their fundraising on track. “Bloomerang has been a game-changer for us. Not only do we use it for donors, we use it for all givers (which include our volunteers). We have found a time-saver in this product! It has worked for many teams as a CRM tool in addition to the fundraising components. I love that you can customize it to make it work for you, and it’s so user-friendly and intuitive!”
It’s amazing what a user-friendly, donor-centered tool can do for the growth of an organization such as Shepherd’s Cove Hospice. “We love Bloomerang and would highly recommend it to anyone!”
We support and comfort people by providing the highest quality medical, emotional, social, and spiritual care in partnership with our culturally diverse communities.
Hospice Services of Lake County was looking to make the switch to an affordable donor database solution to help them better track interactions with their constituents. They were tired of feeling stagnant with their old system.
The team at Hospice Services of Lake County was impressed with Bloomerang’s functionality and customer service. They had finally found a donor management system that could fit seamlessly into their donor retention and gift development processes. “Using Bloomerang is essential to successful fundraising. We are able to cover the basics thanks to our ability to track, cultivate, and thank donors,” said Janine Smith Citron, Director of Development at Hospice Services of Lake County.
In addition to Bloomerang’s functionality, the team at Hospice Services of Lake County was also drawn to its focus on improving fundraising. “The previous development staff member and CEO were drawn to Bloomerang because it was a relatively new company, excited about fundraising, pitched an effective overview of services provided, and was affordable.”
Since implementing Bloomerang, Hospice Services of Lake County has seen improvements in the quality of their constituent communications. “The system makes it really easy to communicate with donors. I only wish I had the time to take advantage of all the features.” Along with better constituent communications, the team at Hospice Services of Lake County has seen overall improvements in their fundraising and development efforts. “Our overall Fundraising efforts have improved.”
Janine and her team have benefited from Bloomerang’s free webinar trainings and knowledgeable customer support team to help them learn, improve, and stay up to date on new feature releases and improvements. “I really find the webinars beneficial and 90% of the time the Online Chats I have are incredibly helpful. Since I’m not a tech savvy person and only work in Fundraising 50%, I often need coaching. Your folks are pleasant, fun and have good coaching skills.”
It’s amazing what a user-friendly, fundraising-focused tool can do for the growth of an organization such as Hospice Services of Lake County.