[ASK AN EXPERT] Who Should Handle Congregational Giving Thank You’s?

Our Ask An Expert series features real questions answered by Claire Axelrad, J.D., CFRE, our very own Fundraising Coach, also known as Charity Clairity. Today's question comes from a fundraiser who isn't sure who a thank you should come from. Dear Charity Clairity, We're a middle judicatory of our denomination [...]

By |2020-06-17T16:11:42-04:00December 6th, 2019|Ask An Expert, Donor Appreciation, Gift Acknowledgment|

[ASK AN EXPERT] How Valuable is a Thank You Phone Call?

Our Ask An Expert series features real questions answered by Claire Axelrad, J.D., CFRE, our very own Fundraising Coach, also known as Charity Clairity. Today's question comes from a fundraiser who is pressed for time but wants to thank donors personally. Dear Charity Clairity, Is an immediate e-mailed or texted [...]

By |2020-06-17T16:14:39-04:00October 19th, 2019|Ask An Expert, Donor Appreciation, Gift Acknowledgment|

Lessons From Philanthropic Psychology: How To Thank Your Donors and Double Giving

I’ve been preaching for 25 years about the importance of service quality in building donor loyalty. No, not the quality of service that your charity provides to its beneficiaries, but the quality of service that the fundraising team provides to its donors. Increasing donor satisfaction with that can massively pump [...]