Lessons From Philanthropic Psychology: How To Thank Your Donors and Double Giving

I’ve been preaching for 25 years about the importance of service quality in building donor loyalty. No, not the quality of service that your charity provides to its beneficiaries, but the quality of service that the fundraising team provides to its donors. Increasing donor satisfaction with that can massively pump [...]

How to Understand Your Donors

Ever wonder what your donors are thinking? Sometimes, we slip into a mindset of “them and us.” Where we’re the insiders who work and donors are the outsiders who give. And while both are important, they must be different, right? Maybe not so much. And your fundraising success may depend [...]

By |2019-06-04T12:15:24-04:00June 4th, 2019|Donor Engagement, Donor Loyalty|

Nonprofit Donor Retention: Problems and Solutions

Everyone involved with you deserves your gratitude. After all, without them you’d have no purpose. The key to showing meaningful gratitude is to think specifically about what you’re grateful for. And this will be different, both for different segments of donors and even for specific individuals within those segments. You [...]

By |2018-11-26T16:18:48-04:00November 7th, 2018|Donor Loyalty, Donor Retention, Gift Acknowledgment|

How Surveys Can Help Fundraisers Uncover the 4 Main Drivers of Donor Loyalty

What is it that drives donor loyalty? What are the determinants of longer term value? These are questions we’re often asked at Bloomerang and we’ve been working to develop measures that all our clients can use to track how well they are doing at bolstering future donor retention. We know [...]

The Virtue of Being an “All Ears” Fundraiser

“I’m all ears…” in other words, “You have my undivided attention.” Listening is one of the most important skills we have for building effective relationships, especially when we’re trying to attract supporters and donors. Relationships are also the key to achieving the mission of your organization. Bottom line — “all [...]

By |2018-05-07T13:49:53-04:00May 4th, 2018|Donor Loyalty, Fundraiser|