15 Things Fundraisers Can A/B Test to Increase Donations

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Whether you’re just finishing up a new web design overhaul or working with a website that has existed in its current state for years, A/B testing is a great way to ensure that your website gets visits and generates conversions.

What’s A/B Testing?

A/B testing, also known as multivariate testing or multi-variable testing, is the process of testing multiple versions of a single digital asset in order to find out which version performs the best.

Some sophisticated marketing automation software programs and website content management systems will allow you to test multiple variations of text or a button at the same time. Users will randomly see one while other users will see another.

Even if you don’t have access to these kinds of tools, you can still test things manually by swapping out website assets and varying your emails. Here are 15 things you can A/B test to increase clicks, conversions and donations:

Email:

1. Delivery date

2. Delivery time

When you send your email can have a significant bearing on its open-rate. Keep in mind where a majority of your subscribers live (timezones) and where they work (are they in an office all day? do they work at night?). Keep in mind that some people check email in the evenings on their mobile devices.

Note: there’s a lot of data, studies and opinions about when the best date and time are to send an email, and they all vary wildly. The best way to know for sure what works best for your organization is to test and retest until you find out for yourself.

3. Subject line

Since the subject line is the first thing an email recipient will see, it must be compelling and eye catching. Don’t be afraid to experiment widely here. During the 2012 elections, the most effective email subject line for the Obama campaign was “Hey.”

Website buttons:

4. Button text

5. Button size

6. Button color

7. Button shape

Button testing is an often-ignored exercise, but one that can pay off massively for your organization. “Donate Now” is a pretty standard button, but have you ever considered trying “Support Us?” You could also try something tied closely to your mission, like “End Hunger.”

Colors also have an interesting psychological effect on users. Check out this color image guide to see what emotions are triggered by certain colors:

color-guide

Do keep in mind the action that the button makes: is it a donation or a volunteer sign-up? Which emotions correspond best? Be sure also to make sure that the color matches or compliments your branding.

Want to A/B test your buttons right away? Download our free Donate Now Button Kit >>

Pages:

8. Headlines

9. Paragraph text

10. Images

11. Calls-to-action

The text and images on your page can have a huge effect on whether or not your sign-up and donation forms get filled out. Be sure to test headlines, paragraph text and any images. Consider placement and arrangement as well. Make sure nothing distracts from or pushes the form below the fold (you don’t want people to have to scroll to get to the form).

CTAs, or calls-to-action, are also very important to consider and test. These, like buttons, should be compelling and encourage an action. User experience is paramount here. For example, “click here” as a text link isn’t a great CTA, since some of your visitors may be using a mobile device. Plus, it’s not very compelling. As with your buttons, try something like “give now” or “support us now.”

Note: all four of these items also apply to emails. Test, test, test!

Forms:

12. Form length

13. Field size

14. Field questions

15. Premiums

Your forms themselves can also be tested. Keep in mind that the shorter the form, the most completions it gets typically. Don’t ask too many questions, or you might scare off the website visitor. You can also test the verbage of the questions themselves. What happens if you ask for “Phone Number” instead of “Cell Phone Number?”

If you offer premiums, you can test different options. If you don’t offer premiums, what would happen if you did?

If you feel your website isn’t quite performing, try changing a few of items listed above and see what happens. Even if they perform worse, you can always switch it right back.

What have you A/B tested at your nonprofit? Let me know in the comments below!

Want to A/B test your buttons right away? Download our free Donate Now Button Kit >>

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Steven Shattuck

Steven Shattuck

Chief Engagement Officer at Bloomerang
Steven Shattuck is Chief Engagement Officer at Bloomerang. A prolific writer and speaker, Steven is a contributor to "Fundraising Principles and Practice: Second Edition" and volunteers his time on the Project Work Group of the Fundraising Effectiveness Project and is an AFP Center for Fundraising Innovation (CFI) committee member.
Steven Shattuck
By |2017-06-10T19:26:30-04:00July 15th, 2014|Nonprofit Management|

2 Comments

  1. Ellen July 29, 2016 at 2:57 pm - Reply

    How about A/B testing snail mail? Put an enticement to open on the envelope (“Read X’s inspiring story inside!”) or don’t. More pages, vs. fewer pages, etc.
    How about A/B testing phone call scripts?
    It seems like snail mail and phone calls are so often used at non-profits, so they should be tested, too.

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